Return & Refund Policy
WEB PURCHASES
We want you to be completely satisfied with your Thorogood purchase. If you’re not happy with your purchase, we make returns easy.
We accept returns for items purchased directly from our store. Clothing and accessories must be returned within 30 days of the shipping date and are eligible for refund or exchange. Boots must be returned within 60 days of the shipping date and are eligible for refund only (no exchanges).
Products must be returned unworn and in new, original condition at the time of purchase, with original tags and tickets attached. Boots must be returned in the original packaging (including the boot box).
No returns or exchanges will be accepted if the product has been used or worn.
RETURN LABELS
If you are a domestic customer in the United States, we only charge you $6.95 for return postage ($15 for boots). We do not provide return labels for international returns.
Here are the steps to start your return:
- Visit our online return portal here or connect with customer support here for a return label if needed.
- Include your original Order Confirmation in the return
- Print Your Label
- Attach the Return label, Pack & Ship your return.
Ensure the return label is securely attached to the outside of the package. If reusing the original packaging, please ensure no other addresses are visible. You can return using any parcel service, although we recommend a service that provides a tracking service.
Please ensure that you obtain proof of postage and retain it until you are refunded. If products are lost in transit, unfortunately, we cannot be responsible for the cost. Please enclose the original order details and a copy of the receipt with the product and package securely.
All refunds will be issued to the original method of payment and in the original currency of purchase. Refunds will be processed as soon as possible after the returned item is inspected and approved for return. We request that all items are in original packaging with all tags attached and accompanied by the original receipt.
All returns and exchanges should be sent to:
THOROGOOD WORKWEAR
c/o Legendary Holdings, LLC
2840 W Orange Avenue
Apopka, FL 32703