All orders that include a pre-ordered product will ship together. For example, if you order both a tumbler and an item labeled as a pre-order product, all items will be held and shipped together until the pre-ordered becomes available. If you would like to receive items that are available immediately without having to wait for the pre-order product release date, order those items separately from the pre-ordered product, in a separate order.

For any order made on our site, just put items in your cart by clicking the "Add to Cart" button. Once in your basket, you can place an order by following the various steps of the ordering process (basket, address, delivery, payment). By validating your order, you validate and accept the General Conditions of Sale of our site.

Customers can cancel their order and receive a full refund up to 24 hours after purchase.

Please, see our Shipping Policy for details.

We want you to be completely satisfied with your Thorogood purchase. If you’re not happy with your purchase, we make returns easy. We will gladly refund or exchange the purchase directly from our store if returned within 60 days of the shipping date (exclusions apply).

For more info please refer to our Return Policy.

Thanks to our partners Shopify Pay, Google Pay, Apple Pay, and Paypal, all purchases are processed securely.

You can pay for your order by Bank Card (VISA, Master Card, American Express and Discover) and by Paypal (by credit card or Paypal account).

We are proud to be a U.S. manufacturer, employing over 150 hardworking Americans We manufacture some of our products ourselves in our Florida facility and source others from responsible, trusted partners both in the US and around the world, each of whom meets our rigorous quality standards. Our goal is to expand our Made in the USA line while keeping our prices affordable without ever compromising on the quality you expect from us. We deeply appreciate your support as we work together to bolster our Country’s workforce and uphold our commitment to its people.

We are actively working on expanding our Made in the USA clothing options and are exploring opportunities to collaborate with unionized factories.

Not at this time. We offer shipping across the United States.

Yes, our new line includes advanced features such as moisture-wicking fabrics, reinforced stitching, and ergonomic designs for enhanced comfort and durability.

Fire-resistant apparel is not part of our current line, but we are considering it for future collections. Your feedback is valuable, and we'll keep it in mind as we continue to develop new products.

We offer a variety of high-quality materials in our jackets, coats, shirt jackets, flannels, sweatshirts, henleys, long sleeves, and more. We're also excited to announce that wool apparel is in development and will be added to our collection in Fall 2025.

Follow us on social media and sign up for our Roll Call list to receive the latest updates, news, and special offers.

You can contact us by using this contact form.

Our customer service team operates Mondays through Fridays from 8am to 8pm Eastern Standard Time (EST). We do our best to respond to all emails within one business day. If your communication reaches us during the weekend or on a holiday, we will respond the next business day.

Customer service will be limited as we observe the following (U.S.) holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas

Thorogood promo e-gift cards earned as a gifts with purchase above a specified value of Thorogood workwear and accessories. Thorogood promo e-gift cards earned as a gifts with purchase of Thorogood workwear and accessories will be emailed to all eligible customers before December 3, 2025. Please check your email (and double-check your junk folder) on December 3rd. The window in which to redeem these promo e-gift cards will last from the date in which they are issued until they expire automatically on December 31, 2025.

The Thorogood Promo E-Gift Card may be applied towards all Thorogood Workwear merchandise (other than gift cards and prepaid cards) in the U.S., and cannot be redeemed for cash or credit except where required by law.

For balance information or general questions related to Thorogood promotional e-gift cards, visit thorogoodworkwear.com and login to your account or call 1-800-317-7718.