For any order made on our site, just put items in your cart by clicking the "Add to Cart" button. Once in your basket, you can place an order by following the various steps of the ordering process (basket, address, delivery, payment). By validating your order, you validate and accept the General Conditions of Sale of our site.

Customers can cancel their order and receive a full refund up to 24 hours after purchase.

Please, see our Shipping Policy for details.

Our standard return and exchange policies apply to all items in the new collection. If you are not satisfied with your purchase, you may return it for a refund within 30 days of the initial purchase, or exchange it for something different within 90 days of the initial purchase on qualifying purchases. For more info please refer to our Return Policy (thorogoodusa.com).

Thanks to our partners Shopify Pay, Google Pay, Apple Pay, and Paypal, all purchases are processed securely.

You can pay for your order by Bank Card (VISA, Master Card, American Express and Discover) and by Paypal (by credit card or Paypal account).

We are proud to be a U.S. manufacturer, employing over 150 hardworking Americans We manufacture some of our products ourselves in our Florida facility and source others from responsible, trusted partners both in the US and around the world, each of whom meets our rigorous quality standards. Our goal is to expand our Made in the USA line while keeping our prices affordable without ever compromising on the quality you expect from us. We deeply appreciate your support as we work together to bolster our Country’s workforce and uphold our commitment to its people.

We are actively working on expanding our Made in the USA clothing options and are exploring opportunities to collaborate with unionized factories.

Not at this time. We offer shipping across the United States.

Yes, our new line includes advanced features such as moisture-wicking fabrics, reinforced stitching, and ergonomic designs for enhanced comfort and durability.

Fire-resistant apparel is not part of our current line, but we are considering it for future collections. Your feedback is valuable, and we'll keep it in mind as we continue to develop new products.

We offer a variety of high-quality materials in our jackets, coats, shirt jackets, flannels, sweatshirts, henleys, long sleeves, and more. We're also excited to announce that wool apparel is in development and will be added to our collection in Fall 2025.

Follow us on social media and sign up for our Roll Call list to receive the latest updates, news, and special offers.

You can contact us by using this contact form.

Our customer service team operates Mondays through Fridays from 9am to 5pm Eastern Standard Time (EST). We do our best to respond to all emails within one business day. If your communication reaches us during the weekend or on a holiday, we will respond the next business day.

Customer service will be limited as we observe the following (U.S.) holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas